DripX Watch Warranty Policy

At DRIPX, we are committed to providing quality products and a reliable shopping experience. Our watches come with a 1-year limited warranty covering the watch machine (movement) only, subject to the terms and conditions outlined below.

1. Warranty Duration

All eligible DripX watches come with a one-year warranty, starting from the date the customer receives the product.

The warranty remains valid for 12 months from the date of delivery.

2. What Does the Warranty Cover?

The warranty covers only the internal watch machine (movement) against manufacturing defects that affect its functioning during the warranty period.

If the watch machine develops a verified manufacturing defect within the warranty period, DripX will assess the issue and provide an appropriate resolution in accordance with this policy.

3. What Is Not Covered?

The warranty does not cover:

- Watch battery: Battery replacement or battery-related issues.
- Strap, chain, or bracelet: Damage, wear and tear, or defects involving the strap, chain, or bracelet.
- Dial and glass: Scratches, cracks, breakage, or other physical damage.
- Physical damage: Damage caused by accidental drops, impact, mishandling, or improper use.
- Water damage: Damage caused by water or moisture exposure.
- Cosmetic issues: Fading, discoloration, scratches, or normal wear and tear.
- Unauthorized repairs: Damage caused by repairs, modifications, or servicing performed by unauthorized persons.

The warranty does not cover damage resulting from misuse, negligence, or failure to follow the product's care instructions.

4. How to Claim the Warranty

To make a warranty claim, please contact our customer support team via supportdripx@gmail.comwith the following details:

1. Your order number.
2. The date you received your product.
3. A description of the issue with the watch.
4. Clear photographs or a video demonstrating the issue, if applicable.

Our team will review your claim and guide you through the next steps. The watch may need to be inspected to determine whether the issue is covered under the warranty.

5. Warranty Resolution

If the issue is verified to be a manufacturing defect in the watch machine and falls within the warranty coverage, DripX will arrange an appropriate repair  of the affected component, subject to assessment and availability.

The warranty does not automatically entitle the customer to a full product refund.

6. Important Terms

- The warranty is valid for one year from the date of delivery.
- Proof of purchase or the order confirmation may be required to process a warranty claim.
- The warranty applies only to the original watch purchased from DripX.
- The warranty covers the watch machine only and does not extend to other parts of the watch.
- Any resolution will be subject to verification of the defect and the terms of this policy.

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

7. Contact Us

For warranty claims or assistance, please contact DripX through the customer support email address supportdripx@gmail.com

Please mention your order number in all warranty-related communications.

Team DripX
Style That Drips.